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FAQ

Your Questions, Answered

Everything you need to know about ShareLocket circles. Can't find what you're looking for? We'd love to help!

  • What is ShareLocket?
    ShareLocket is a private place for families and friends to share photos, videos, and news. You start a circle, invite the people you want, and everyone posts there. Everything builds into an archive you can search.
  • Is there really a free version?
    Yes. A circle with up to 10 people and the last 30 days of posts is free for as long as you like, with no card needed. You only pay for a subscription if you want more people, every post available, and the smart archive features that come with a full circle history.
  • What does the subscription cost, and who pays?
    The subscription is $150 a year per circle, and it renews yearly. One member pays for the whole circle, and everyone else is in for free. You can cancel any time, and nothing is deleted.
  • How do people post?
    From the website, by email, by text, or by phone call. Every circle gets its own destination email address and phone number, so people can post the way that feels easiest to them.
  • Can grandparents see it without an app?
    Yes. There is no app to install and nothing new to learn. You invite people by email or text, they tap the link and add a password, and they are in. They can post by text, email, or phone call, and read the circle on the website.
  • How is this different from a group text or a shared album?
    A group text scrolls away, and a shared album only holds what people remember to add. In a circle, every post goes into one archive you can search, and people can post by text, email, phone call, or the website. Each person chooses whether to get updates as they happen or as a summary each day or each week.
  • Who can see the circle?
    Only its members. There is no public link, and only the people you invite can join. Your privacy is a top priority for us, and you stay in control of who is in your circle.
  • Do you share what we post with anyone?
    No. Posts, photos, videos, files, recordings, and comments are shown to the circle and to nobody else. We never sell them, and they are never used to train AI models.
  • How do I invite people?
    Send an invitation by email or text message from the circle. Each person gets a link, taps it, adds a password, and joins.
  • What kinds of files can people share?
    Photos, videos, stories, files, and voice notes. Voice and video posts get automatic transcripts, and text inside photos can be found by search.
  • Can I show our photos on a digital picture frame?
    Yes. A circle with a subscription can send an automatic photo feed to a digital picture frame.
  • What is the Chorus?
    The Chorus is a section of an album where guests can add their own photos, videos, stories, and comments alongside yours. It is free, and you turn it on for each album you want it on. As the album owner, you can review, hide, or remove anything guests add.
  • Can I share something outside the circle?
    Yes. A circle with a subscription can make albums from what it has shared, for occasions such as birthday wishes, memorials, or a year-end newsletter. An album is private by default, and you choose who can see it.
  • What happens when a free circle reaches 10 people?
    No new spots open until someone leaves, or a member purchases a subscription for the circle. A paid circle gets up to 25 members.
  • What happens to posts older than 30 days on a free circle?
    They are kept, not deleted. You'll see them again when the subscription starts and the full archive opens up.
  • What happens if I stop the subscription?
    The circle stays open. It goes back to 10 people, the last 30 days of posts stay visible, and no new albums can be created. Nothing is deleted, and you can download everything at any time. If you resubscribe, your archive opens back up to the very beginning.
  • How many free circles can I have?
    You can create up to three yourself. Circles you join, and circles with a subscription, have no limits.
  • Can I download everything we have posted?
    Yes, any time, whether or not the circle has a subscription.
  • What if I lose my login?
    You can get back in with your email address or phone number by choosing “Forgot password?” on the login page.
  • Is ShareLocket accessible?
    We work hard to make our site accessible to everyone. ShareLocket is built to meet WCAG 2.1 AA guidelines, with proper keyboard navigation, screen reader support, visible focus indicators, and good color contrast. If you ever run into an issue, please let us know through our contact page.
  • How do I get in touch?
    We'd love to hear from you, and we take suggestions. You can reach us through our contact page. We'll be back in touch as soon as we can.