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How do I cancel my subscription?

Stop a subscription from renewing yourself, from My Account, at any time. Here's how, and what happens after you do.

Cancelling is always yours to do

You can stop a subscription from renewing yourself, at any time, without asking us. It takes about three taps.

How to cancel

  1. Go to My Account.
  2. Choose My subscription from the list down the side.
  3. If you see Manage subscription, tap it to open Stripe, where you can stop renewal.
  4. If you see Cancel subscription instead, tap it. Read what will change, then choose Yes, cancel to confirm — or Keep subscription if you'd rather not.

That's it. The date it ends is shown right there on the same card.

What happens next

  • Nothing changes immediately. You keep everything you've paid for until the end of the period you're already in.
  • You won't be charged again. Cancelling stops the next renewal.
  • Nothing is deleted. Your albums, your photos, your videos, and every message stay exactly where they are.
  • You can start again whenever you like, and everything is waiting.
  • Changed your mind? If the Circle runs on free months, applying more months to it before it ends undoes the cancellation.

Updating your card instead

If a payment didn't go through and you'd rather fix the card than cancel, tap Manage subscription in that same My subscription section — or Manage in Stripe under Billing & invoices, where your invoices live. Either one opens a secure page run by Stripe where you can update your payment details.

If you're being charged for something you don't recognise

Some older accounts still have a monthly Chorus subscription from before Chorus became free. It keeps billing until it's cancelled — and cancelling it costs you nothing at all, because the Chorus is free now either way. If you see a monthly charge you weren't expecting, cancelling it is safe.

If a charge still doesn't look right after that, please get in touch and we'll look at it with you.

Refunds

Cancelling stops the next charge; it doesn't refund one that has already gone through, and there's no part-period credit. What you've paid for stays yours until the period ends. If a Circle runs on free months, the month under way runs to its end, and months that haven't started yet aren't returned.