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When a Premium payment doesn't go through

What to try when your card is declined for a circle's Premium, and how to update your card so a subscription keeps going.

Payment trouble? Let's sort it out.

Sometimes a card payment for a circle's Premium doesn't go through, when you first add it or when a subscription renews. It happens to everyone. Here are a few simple things to try:

  1. Double-check the card number, expiration date, and security code. One wrong digit is usually the culprit.
  2. Make sure your billing address matches the one your bank has on file.
  3. Try a different card if you have one handy. Some banks block new online charges until you confirm them.
  4. Give it a minute and try again. Occasionally the connection to the bank is briefly busy.

If a renewal didn't go through

If we emailed you that a payment for your circle failed, update your card and we'll try again:

  1. Go to My Account.
  2. Under Your circles' Premium status, tap Manage beside the circle. You can also use Manage in Stripe under Invoices and payment method.
  3. Update your card on the secure page run by Stripe, our payment provider.

Nothing in your circle is deleted while a payment is sorted out.

Still stuck? Use the Still stuck? Get in touch link at the bottom of the Help panel, and we'll help you get your circle's Premium going.