I was invited at a different email address

When the invitation doesn't quite match

Sometimes a friend or family member invites you using an email address you don't normally sign in with — maybe they had your work address, or an old one. When that happens, we do our best to sort it out automatically the moment you open the invitation while signed in.

What you'll usually see

Most of the time, one of these happens without you needing to do anything extra:

1. You already have that address on your account. If the email the invitation was sent to is one of the verified addresses on your ShareLocket account, we match it up right away and add you to the album — nothing more to do.
2. We ask you to confirm it's really you. If the invited address isn't on your account yet but isn't attached to anyone else either, we'll email a 6-digit code to it. Enter the code, and we'll add that address to your account and finish accepting the invitation in one step.

If the address belongs to another account

Occasionally, the invited email address turns out to already belong to a different ShareLocket account of yours — say, one you created a while back and forgot about. If that other account is empty (no albums of its own), we'll offer to merge it into the account you're using now, the same way as above: enter the 6-digit code we send, and everything moves over in one step.

If that other account already has albums or content, we can't merge it automatically — merging would risk mixing up someone else's memories. In that case, you'll see a message letting you know, with the choice to sign in with that other account instead, or ask the person who invited you to send a fresh invitation to the email address you use here.

A few things to know

• You can always add and verify more email addresses ahead of time from Your Profile, under Staying in touch — see Managing your email addresses.
• Your account can hold up to 5 email addresses. If you're already at that limit, we'll let you know and point you to your settings so you can remove one before trying again.
• None of this affects your password, your other addresses, or anything else on your account — we only ever add the one address the invitation was sent to.

Still stuck? Reach out using the Still stuck? Message us link at the bottom of the Help panel and we'll help you get into the album.