Having Trouble Uploading?

Upload Troubleshooting

If your uploads are failing or taking a long time:

• Check your internet connection — uploads need a stable connection, especially for videos.
• File size — Photos should be under 25 MB, videos under 100 MB.
• Supported formats — We support JPEG, PNG, HEIC, MP4, and MOV.
• Try again — Sometimes a quick refresh solves the problem.

If the problem persists, try uploading from a different device or browser.