Why can't I add this phone number?

Why your phone number might not be accepted

ShareLocket sends a short text message to your phone number to confirm it's really yours — both when you sign up and when you invite someone by text. For that to work, the number has to be a mobile number that can actually receive text messages.

Some phone numbers aren't set up to receive texts. These include:

• Landlines — home or office phones that ring on a physical handset.
• Numbers that have been ported or reassigned — numbers that look like mobile numbers but are connected to a service that doesn't support incoming texts.
• Toll-free or specialty numbers — like 1-800 numbers or business lines.

If the number you entered falls into one of these categories, we'll let you know so you can try a different one.

What to do

1. Double-check the number. Make sure you didn't accidentally enter a home number or skip a digit. A single wrong digit is the most common reason a number doesn't go through.
2. Use a mobile number. A number on your mobile phone — the one that rings in your pocket — will work best.
3. Try a different number. If you have a second mobile number (like a work phone), try that one instead.

Still having trouble?

If you're sure your number is a mobile number and it still isn't being accepted, please reach out to us using the Still stuck? Message us link at the bottom of the Help panel. We're happy to take a look and help you get set up.