Troubleshooting
Common issues and how to fix them.
Verification code email not arriving?
Can't find the email with your verification code? Check spam, wait a few minutes, send another code, and make sure the address is right.
Having trouble uploading photos?
Tips for failed or slow photo and video uploads, with the file sizes and formats an album accepts and what to try next.
Why can't I add this phone number?
Some phone numbers — like landlines — can't receive text messages. Here's what to do if yours isn't being accepted.
Why was my invitation message blocked?
If your custom invitation message can't be sent, here's why — and how to get it on its way.