Managing your phone numbers

Managing your phone numbers

You can keep up to 3 phone numbers on your ShareLocket account at the same time. That's helpful if friends and family have an old number for you, or if you carry a second phone. You'll find everything described here in Your Profile, under Staying in touch → Extra phone numbers.

Your primary number

One of your numbers is always your primary. It's the only number you can sign in with, and the only one we'd text if you ever need to recover your account. It's also where your sign-in and verification codes go.

What extra numbers are for

Extra numbers do one job: matching invitations. If a friend invites you by text at one of your verified extra numbers, we'll match it to your account automatically and add the album to your shelf. Extra numbers are never used to sign you in and are never a way to recover your account — only your primary number can do those things. That's a deliberate safety choice, so an extra number can never become a back door into your account.

Adding a new phone number

1. Go to Your Profile and scroll to Staying in touch.
2. Under Extra phone numbers, tap Add phone number.
3. Type the number you'd like to add and tap Send verification code. We'll text a 6-digit code to that number.
4. Check your texts, enter the code, and tap Verify number. The number now shows up in your list without the Pending verification tag.

If the code doesn't arrive within a few minutes, tap Resend code next to the pending number. A number waiting for verification drops off your list after 24 hours — if that happens, just add it again. Numbers you haven't verified yet can't match invitations; they're just waiting for you to confirm them.

Making a number your primary

1. In Extra phone numbers, find the verified number you'd like to promote.
2. Tap Make primary next to it and confirm.

From then on, that's the number you sign in with and the one we'd text for account recovery. You can only promote a number that's already verified — pending numbers don't show a Make primary button until you've entered the code.

Removing a phone number

1. In Extra phone numbers, find the number you'd like to remove.
2. Tap Remove and confirm.

A few notes:

• You can't remove your primary number. If you want to remove the number that's currently primary, make a different verified number primary first, then remove the old one.
• After you remove a number, invitations texted to it won't match your account automatically anymore. If you'd like to keep matching, add the number back any time.

If a number is already in use

Each phone number can only belong to one ShareLocket account. To keep everyone's privacy safe, we don't say whether a particular number is on someone else's account — so if you're sure you typed the number correctly but a code never arrives, it may already be attached to another account. If that other account is yours, sign in to it and remove the number there first.

Invited at a number that isn't on your account?

If a friend's text invitation went to a number you haven't added yet, we can usually sort it out on the spot — see I was invited at a different phone number.