Lost your device? Recover your account

Recover your account

If you lose access to your device or your passkey, you can still recover your account using your email, and your phone number if your account has one. Your account and photos are safe — we'll get you back in with a few quick steps.

Recover in 3 steps

1. Enter your email. Type the email tied to your account and tap Send recovery codes.
2. Enter your codes. Check your email for a code. If your account has a phone number, we text a code to it too. Type them in and tap Verify codes.
3. Choose how to sign in from now on. Pick Add a new passkey or Set a password instead, and you're back in.

Timing

The codes expire in 15 minutes. If they run out, just start over — there's no penalty.

No phone number on your account?

With a phone number on your account, the two codes are all it takes, and you're in right away. Without one, your email code starts a 24-hour wait before you can finish, to be sure it's really you. We'll email you about it with a link to cancel, in case it wasn't you. Come back to the recovery page after the wait and we'll finish getting you in.

What if I've lost my phone?

If your account has a phone number and you can't get texts at it anymore, please contact our support team. We'll help you regain access to your account.

Protecting your account with a backup passkey

To prevent lockout in the future, register a second passkey on another device (phone, tablet, or computer). If you lose one device, the other will still let you sign in. You can add a backup passkey anytime in Your Profile, under Passkeys.