Not getting your summaries or texts?

This is for anyone in a circle who expects its summary emails or texts and isn't getting them. Work through these in order.

1. Check this circle's choices. Each circle has its own. Open the circle, choose Circle options, then Notifications. Under Email and Text messages, make sure Nothing at all or No texts isn't chosen. A weekly summary comes once a week, not every day.
2. Look in spam and filtered texts. Summary emails can land in a spam folder or a promotions tab. Many phones keep texts from numbers you haven't saved in a separate list. Saving your circle's contact card helps: see Your circle's number and posting address.
3. Turn email back on everywhere. If the Notifications page says Emails are turned off everywhere for your account., choose My Account in that note and turn on All email from ShareLocket.
4. Sent STOP? Texting STOP to a circle's number, or replying STOP to one of its summary emails, stops that circle's emails and texts. Text START to the circle's number, or choose again on its Notifications page.
5. Check your phone number. We text the number marked Primary under Email and phone in My Account, once it's confirmed. If you said no to texts when you set up your account, you can say yes on the opt-in page with the same number.
6. Is your spot paused? When a circle's Premium ends, people whose spot is paused don't get its emails or texts until their spot comes back. See When Premium ends.

What's next

• Choose how you hear from your circle
• Why can't I add this phone number?

Need help?

Still nothing arriving? Get in touch with the circle's name, and we'll check what's happening.